FAQ

 

FAQ — Frequently Asked Questions

1. How long does delivery take?

We offer free express delivery on all orders.

  • Handling time: 1–2 business days

  • Shipping time: 3–5 business days (depending on your location)

A tracking number will be sent to your email as soon as your order is shipped.

2. Where do you ship from?

All orders are shipped from our UK warehouse depending on stock availability.
This allows us to provide fast and reliable delivery across the UK and Europe.

3. How do I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking link.

If you do not see it, please check your spam or junk folder.

4. What if I haven’t received my order yet?

If your tracking does not update for a few days, don’t worry — your order is still on the way.

For delays beyond the estimated delivery time, please contact us at:
📧 support@ArcticHome.shop

Our team will assist you immediately.

5. Can I cancel or change my order?

Yes — you can cancel or modify your order within 12 hours of placing it.
Once the order has shipped, we are unable to make changes.

6. What is your return policy?

We offer a 30-day return policy.

If your item arrives damaged, defective, or not as described, contact us within 30 days and we will provide instructions for an exchange or refund.

Returned products must be in their original packaging and condition.

7. What payment methods do you accept?

We accept:

  • All major credit & debit cards

  • Apple Pay

  • Google Pay

  • PayPal (if enabled at checkout)

8. Are my payments secure?

Absolutely.
Our store uses Shopify’s encrypted payment system, ensuring your transactions are always secure.

9. Do you offer warranties?

Yes — most of our products come with a 5-year manufacturer warranty.
If you experience any issues, contact us and we will assist you with the warranty process.

10. How can I contact you?

You can reach our support team at:

📧 support@ArcticHome.shop
📞 +44 20 7123 7389
📍 6 Clarendon Way, Woodhouse, Leeds LS2 9NL, United Kingdom

We typically respond within 24 hours (Monday–Saturday).