Track Order

Track Order

We know how exciting it is to wait for your new products, and we want to keep you updated every step of the way.
If you’ve placed an order with ArcticHome, you can easily track its progress here.

How to Track Your Order

Once your order has been shipped, you will receive an email containing:

  • Your order confirmation

  • Your tracking number

This number allows you to follow your shipment until it reaches your doorstep.

Steps to Track Your Package:

Step 1: Find your tracking number in your shipping confirmation email.
Step 2: Visit the shipping carrier’s tracking page.
Step 3: Enter your tracking number to view your order’s current status.

Track via Common Shipping Carriers

We ship using trusted couriers. Use the links below to track your package:

  • Royal Mail – Track Your Order

  • DHL – Track Your Order

  • FedEx – Track Your Order

  • Hermes – Track Your Order

  • UPS – Track Your Order

(You can hyperlink these inside Shopify if needed.)

Where Can I Find My Tracking Number?

Your tracking number will be sent to the email address you used during checkout as soon as your order is dispatched.

Please allow up to 24 hours for the carrier to update tracking information.

What If I Can't Find My Tracking Number?

If you didn’t receive your shipping confirmation email or can’t find your tracking number:

📧 Contact us at support@ArcticHome.shop

Our support team will be happy to help.

Order Status – What Each Status Means

  • In Transit: Your order is on the way.

  • Out for Delivery: Your package is arriving today.

  • Delivered: Your order has been delivered successfully.

  • Returned: The package was unable to be delivered and is being returned to us.

What If My Order Is Delayed or Lost?

We understand delays can happen. If your order:

  • Has not arrived within the estimated delivery timeframe, or

  • Shows no tracking updates

Please contact us at support@ArcticHome.shop and we will investigate the issue with the carrier.

We will ensure you receive your item or a resolution as quickly as possible.

Need Further Assistance?

We’re here to help at any time.

📧 support@ArcticHome.shop
📞 +44 20 7123 7389
📍 6 Clarendon Way, Woodhouse, Leeds LS2 9NL, United Kingdom

Thank you for shopping with ArcticHome — we’re committed to supporting you every step of the way.